Return Policy | Medhaus Canada
Effective Date: [2024-04-08]
We want you to be confident in ordering from Medhaus. Due to the nature of personal protective equipment (PPE), we follow strict industry standards on returns.
Return Eligibility
We accept returns if:
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Items are unopened, unused, and in original packaging
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Return request is made within 30 days of purchase
Non-Returnable Items
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Opened boxes of gloves, masks, or gowns (for health & safety reasons)
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Clearance or final-sale items
How to Request a Return
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Email us at hello@medhaus.ca with your order number
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If approved, we’ll provide return instructions
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Customer covers return shipping unless the product was defective or incorrect
Refunds & Exchanges
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Refunds processed to your original payment method within 5–10 business days after inspection
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Shipping fees are non-refundable
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Defective or damaged items may be exchanged within 7 days of delivery
💡 This ensures every customer receives safe, fresh, and reliable PPE.
🔄 Return & Refund FAQs (Medhaus)
Q: Can I return opened gloves or masks?
A: No. For health and safety reasons, opened PPE cannot be returned.
Q: What if I received the wrong item?
A: If we made an error, please contact us and we’ll arrange a return or exchange at no cost to you.
Q: How long do refunds take?
A: Refunds are usually processed within 5–10 business days after we inspect your returned items.
Q: Do I have to pay for return shipping?
A: Yes, unless the product is defective or incorrect. In those cases, Medhaus covers return shipping.
📞 Need More Help?
If your question isn’t answered here, reach out anytime:
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📩 Email: hello@medhaus.ca
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📞 Phone: (647) 957-8055
👉 We’re here to make ordering lab-grade PPE in Canada fast, safe, and reliable.